TERMS & CONDITIONS
All items will be dispatched within 7-14 working days from the date the order is placed, unless agreed other wise. We cannot accept any liability for loss or damage arising from non-delivery.
POSTAGE AND PACKAGING COSTS
All orders will be shipped using the Royal Mail postal service unless another shipper is requested by the customer. Any additional charges incurred in the event of such change must be paid for in full by the customer at time of order being placed.
Postage and Packaging charges to a UK address are £6.95 for orders consisting of 1 item and an extra £3.00 for each additional item ordered.
Postage and Packaging charges to an International address (outside the UK) are £15.00 for orders consisting of 1 item and an extra £5.00 for each additional item ordered.
For orders where the destination requires additional charges imposed by the destination country's postal service (I.E when Shepherds London's standard method of posting is not available for the order's destination), postage and packaging cost will be handled on an individual basis.
DAMAGED OR DEFECTIVE GOODS
If on delivery, goods are found to be defective then we must be notified in writing within 14 days of the date of delivery otherwise no liability will be accepted.
In the event that we require the return of goods then we reserve the right to specify the method of return. It is at our discretion to either replace the goods or issue a refund.
Shepherds London cannot guarantee that print placement on our garments will be exactly as seen on product images, placement may vary slightly as all products are handmade.
Shepherds Londoncannot guarantee that fabric colours / print colour ways will be exactly as seen on product images as several variable factors (such as screen brightness, browser program etc) can affect the way a colour is construed.
CANCELLATION OF CONTRACT/RETURNS
You may cancel a Contract and obtain a refund any time within 14 days after receipt of Products by notifying Us in writing and returning the Products to Us (See “Returning Products” below). please return the item in a saleable condition within 14 days from the date the order was received with your proof of purchase (receipt), for a refund or an exchange.
Returns will not be accepted except by prior arrangement agreed with us and refunds/exchanges cannot be processed or issued until the goods have been returned and received by Shepherds London.
Customs charges that are incurred by Shepherds London for returns sent from outside the EU are not the responsibility of Shepherds London and the cost of any customs charges for such returns are to be covered in full by the customer returning the unsuitable garment(s).
If you refuse a shipment from Shepherds London, you are responsible for the original postage charges, any import fees that are incurred on the package & the cost of returning the package to Shepherds London. Any fees and charges incurred by Shepherds London due to a package being refused will be deducted from your merchandise refund.
Postage costs for the return of unsuitable garments are not the responsibility of Shepherds London and the cost of postage for such returns are to be covered in full by the customer returning the unsuitable garment(s).
'Custom' orders require full payment prior to production commencing for the order. 'Custom' orders are non refundable or exchangeable as the garment will be made to your specification.
Postage and Packaging costs will not be refunded on any returned items.
Once agreed and notified, all returns should be sent to Shepherds London Head Office. Please contact us via phone or email for details:
PAYMENT AND TAXES
We accept online payment in a secure environment by Paypal. All transactions are shown in £ sterling. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
OUR GUARANTEE TO YOU
We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket. The stock status for your order will also be notified to you on your order confirmation.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.
CONFORMITY OF GOODS
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
DISCLAIMER & LIMITATIONS OF LIABILITY
The Contract and these Conditions shall be governed by the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the English courts.
To the fullest extent permitted by law and save as provided above, neither Shepherds of London nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Shepherds of London or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
"The limitations of liability in these conditions shall apply equally for the benefit of Shepherds of London and any other associated company of Shepherds of London as if references to Shepherds of London included references to each such associated company.
While Shepherds of London uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Shepherds of London will not be responsible for any errors or omissions or for the results arising from the use of such information.
While Shepherds of London takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Shepherds of London will not be responsible nor liable for your use of any other websites which you may access via links within this website. Shepherds of London does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Shepherds of London. The entire liability of Shepherds of London under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Shepherds of London will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Shepherds of London may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Shepherds of London.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Retention of Title
The title of the goods supplied by Shepherds of Londonshall not pass to the purchaser until all invoices are settled in full.
COPYRIGHT AND TRADEMARK
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Shepherds of London or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Shepherds of London. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
BY PLACING AN ORDER THROUGH SHEPHERDS LONDON ONLINE BOUTIQUE YOU ARE AGREEING TO THE TERMS & CONDITIONS OUTLINED ABOVE, PLEASE ENSURE YOU HAVE THOROUGHLY READ AND UNDERSTOOD THESE TERMS & CONDITIONS PRIOR TO PLACING AN ORDER.